Thank you. Everything worked out well. Thanks again!

Everything was handled great.  I was beyond impressed with Chubb.   Thanks again, 

We are delighted with Chubb and the professionalism, attention to detail and speed really set Chubb apart. 

Wanted to let you know what excellent service we received from Nestor Rodriguez at Chubb.  He followed up several times with me and was able to reduce the amount that was owed to Hertz.  He was a great advocate for our interests.

I just wanted to let you know that Alice has done a great job on our behalf being vigilant with Chubb and working down our premium to a more reasonable level.  It is very nice to know that your staff is in our corner.

I spoke with Vicki at Advocate Brokerage today and she was very helpful and friendly. I needed to find a trusted local auto body shop that specialized in fixing luxury vehicles for a friend who just got into an accident. Vicki was professional and found the right type of shop very quickly! I am very appreciative of her help and grateful that she had the local knowledge that my friend needed. Thank you Vicki!

Thanks… for bringing Alyssa Weiner on board.  Every time we deal with her, it’s a win-win for everybody. She represents Advocate and supports clients as professionally, patiently, and productively as imaginable; and you know I consider myself exceptionally well qualified to make such evaluation.  

I am writing to let you know that I have received phenomenal service from two of your employees – Craig Cheverko and Glenys De Los Santos. Over the course of the past few months my husband and I have changed insurance providers (to reduce costs), bought a new car and we are currently in the process of buying a new home. I have known Craig for some time and have only recently had the pleasure of dealing with him professionally. Craig walked me through a number of different insurance options and companies for our home which has unusual / difficult to insure characteristics – a home over 100 years old with an underground oil tank and multiple structures. He even went the extra step and spoke with the underwriter at Hanover to extend coverage based on the unusual circumstances with the home. Glenys, has been there for us through numerous emails, calls and even a visit to go through insurance options and paperwork. She is extremely professional – knowledgeable, courteous and responsive. Glenys also helped me work with my parents to revisit their insurance coverage a few months back. We certainly appreciate all of her help. There are many insurance agents out there and many closer to our new residence in Pleasantville, but I know that we wouldn’t get near the level of service anywhere else. I am assured that I am getting the best policy for my family’s needs at the best price.

Some of you know that I am particular about my cars.  This past weekend, I used my car for the first time since it went in for repairs at MB of Manhattan.  The car looks fantastic.  Steve, you and your team made the repairs imperceptible.  The process for the claim was extremely professionally handled.  Darius, you were incredibly responsive and supportive of what turned into a very expensive repair.  You even supported our renting a SUV while our car was in the shop. Lynn, what can I say, you are always the best!  AJ

I have held a homeowners policy with PURE since 2013. When one pays their annual premium for homeowners insurance, one never imagines ever needing it.  The thought of a catastrophic event in their home is just too painful to think about. It will never happen to you.   But the unthinkable does happen.  This time it happened to my family. On November 24th, my husband and I awoke to my daughter frantically knocking on our bedroom door screaming “mommy, it’s raining in the house”. As my rubbed my eyes and opened the door, to my horror, she was right.  Overnight a malfunctioning toilet on the upper level of my home had leaked gallons of water.  Every level of my home was affected.  My husband and I were stunned and horrified.  In our panic and disbelief we turned to our insurance company for guidance. My first call to report the claim was filled with tears and fear. The PURE employee was kind, understanding and extremely helpful. Within 20 minutes of that initial phone call, I received a call from an on-call adjuster. He was calling from California, and despite the time difference and the early morning hour, he was sympathetic, helpful and reassuring. From that call on, the day was filled with helpful and reassuring PURE employees’ phone calls and subcontractors.  They were all respectful and compassionate. I wish in my fear and panic, I had remembered to write down all of their names to write and thank them.  However, there is one person in particular I felt deserved praise beyond a thank you–Bob Purcell.  From the first day he called me, he could sense my fear, panic and disbelief. His initial phone call was calming and reassuring as well as sympathetic. I could tell, he truly meant it.   He explained the process step by step.  He calmed my fears concerning the rebuilding of once was my beautiful home which was at that point being broken down wall by wall and floor by floor.  Despite being the day before Thanksgiving, he gave me his cell number in case any questions or concerns came up before appointment to meet a few days later.  I thought- unbelievable –   an insurance adjuster gave me his cell number – on a holiday weekend. From that point on, Mr. Purcell, despite his busy day, was in constant contact with me throughout the assessment process.  He promptly returned phone calls and emails.  He answered all of my questions and concerns no matter how big, small or insignificant.  He never made me feel ignorant or like a nuisance.  He made me feel my claim was of the utmost importance and my family’s comfort was paramount.  It inconceivable to me– all I have ever heard was horror stories about insurance claims.  I heard how they were complicated, slow and sometimes adversarial.  As I told my story to my colleagues at work, they were in disbelief that an insurance company like PURE and an adjuster like Mr. Purcell existed. During times of stress and loss, I feel people are very quick to express discontent and complain.  We often forget to express our thanks and gratitude for the kind people who help us through.  I am taking the time know.  From the initial claims phone person to Bob Purcell, on behalf of myself and my family, I want to thank you and PURE.  We could never have gotten through this without their professional, compassion and support.

Advocate came through for us when we had a claim from a storm, and now they have all of our business.  I really appreciate the way that they look at our overall insurance needs; in fact, our agent checked in with us last year to review everything and found gaps where we weren’t covered, and saved us on premiums where it made sense.  Just recently the first person who answered when I called was able to fax over a copy of my insurance for a loaner car I needed from a dealer.  Quick and easy.  They are responsive and thoughtful, and I’ve been happy to recommend them to more than one new family when they moved to town.  Family owned, nice people – couldn’t do better for insurance.

I have been an Advocate client for over 10 years.  Their service is outstanding and their employees go above and beyond to help their clients.  I know that I am in good hands with Advocate.

It is very nice to know that your staff is in our corner. Thank you.

I have used Advocate Brokerage for all of my insurance needs (3 different homes, multiple cars, my New York City apartment, as well as my business insurance). Advocate has helped us through the years as our family has grown and our needs have changed, they are all about customer service, and as a result I am constantly recommending clients and friends for commercial and personal insurance. 

I have been an Advocate client for over 15 years. Their service is fantastic with the staff members being knowledgeable and understanding. We have had several claims over the years and Advocate has handled all details for us – reducing our level of stress that often accompanies a claim. They periodically review our account and give us recommendations for coverage or carrier changes as our situation warrants. I highly recommend Advocate for insurance needs.

Advocate Brokerage helped my husband and I find policies that best matched our needs for home, property and disability insurance.  Their recommendations were helpful, and with their thoughtful guidance, we found policies that eventually helped me when I needed to make a disability claim.  The agent that I worked with went above and beyond what one would expect of an insurance agent by advocating on my behalf to make sure that the insurance company fulfilled its obligations to me.  I highly recommend Advocate Brokerage.

I was involved in a minor fender bender recently.  From moments after the incident to the moment my car was delivered to me from the body shop I had to make only 2 phone calls.  Denise and her office team took care of everything including procuring a rental car so I would not be inconvenienced. Such personal service is hard to come by these days.

I just wanted to say thanks to Advocate Brokerage. Over the years it’s constantly a pleasure working with your staff. I placed all my personal and business insurance with you over 13 years ago and the journey has been fantastic. Whether it’s a certificate of insurance for a client or a simple question about coverage, I know I can count on expeditious service.

I am a client for life. You are wonderful to deal with and Chubb has always been great when it was necessary to call on them for their assistance.

I can’t express how amazing you guys are to work with…Thank you.